FAQs
WHERE CAN I BUY KHY?
Khy is exclusively sold online at khy.com.
Why did an order in my cart become unavailable during checkout
WHAT ARE THE PAYMENT OPTIONS?
We accept the following payment methods (availability may vary by location):
Credit Cards Visa, MasterCard, American Express, and Discover. Payment is authorized at the time of purchase and captured once your order ships.
PayPal You’ll be directed to log in and review your payment details on PayPal’s site before completing your order. Once confirmed, you’ll be redirected back to khy.com. Be sure your PayPal shipping address is current, as we’ll ship to the address provided there.
Shop Pay Shop Pay lets you complete your purchase quickly and securely by saving your payment and shipping information. Be sure your shipping address is current, as we’ll ship to the address provided there. If eligible, you can also choose to pay in installments.
Klarna Buy now, pay later with Klarna. Select Klarna at checkout to split your purchase into payments. You’ll be guided through their approval process during checkout.
AfterPay Buy now and pay later with AfterPay. Choose AfterPay at checkout to split your total into 4 interest-free payments. You’ll be guided through the approval process during checkout.
Google Pay For a faster checkout experience, you can use Google Pay where available. Make sure your shipping and payment info is up to date in your Google account.
Cash App Pay Pay directly with your Cash App account. Select Cash App Pay at checkout to complete your purchase securely.
CAN I MAKE CHANGES TO MY ORDER?
Due to the volume of orders, we are unable to make any changes to the items in your order after it has been placed. This includes order modifications, cancellations, and address changes.
If you'd like to add another item to your order, please place a new order for the item.
CAN I CANCEL MY ORDER?
We are unable to change or cancel an order after you've placed it. If you have placed an order in error, you can return your order once received.
Returns are subject to a return shipping fee, which will be deducted from your refund.
WHY WAS MY ORDER CANCELED?
It is possible that your order may be canceled during high-volume periods due to inventory selling out. If your order is canceled, all charges will be automatically refunded. We recommend signing up for our waitlist for the sold-out item.
To ensure your security, we take additional steps in verifying the details of your order. If you receive a cancellation notification, please contact support@khy.com for more information.
CAN I CHANGE MY SHIPPING ADDRESS?
Once an order is placed, the shipping address cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
WHEN WILL YOU RESTOCK?
Please click "Join the Waitlist" to receive a notification when a product is back in stock.
You may also sign up for email notifications and/or text messages to be notified of any restocks or new product launches.
Why have prices increased on some KHY products?
Since our launch, Khy’s mission has always been to redefine the modern wardrobe by delivering access to incredible fashion to our customers.
Due to recent changes in global trade rules and tariffs, our operating expenses have increased. In order to continue offering you the product and quality you’ve come to expect, a price adjustment will go into effect on April 18, 2025.
We are deeply committed to minimizing the impact of these global changes to you, and our team is hard at work identifying efficiencies wherever possible. We will continue to monitor the situation and remain dedicated to providing you with the product you know and love.
Thank you so much for your continued support of Khy, we can’t wait to show you what’s next.
