General

WHERE CAN I BUY KHY?

Khy is exclusively sold online at khy.com.

WHY DID AN ORDER IN MY CART BECOME UNAVAILABLE DURING CHECKOUT? 

Due to the exclusivity of our collections, items in your shopping cart are not reserved. As a result, items in your cart may sell out before you complete your order.

In the event an item is no longer available, you can sign up to receive a back in stock email on the product page.

WHEN WILL MY ORDER SHIP?

Orders are processed as quickly as possible, pending item availability and payment approval. Due to the exclusivity of our collections, we expect high volumes. You will receive an email notifying you of your tracking information when your order has been shipped.

Most orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-3 business days. Weekend orders will begin processing on Monday.

Certain products may have longer processing times. These will be noted on the product and cart pages.

HOW CAN I TRACK MY ORDER?

You can track your order with the tracking link provided in your shipment notification email or by logging in to your account on khy.com.

Orders containing multiple items may arrive in multiple shipments.

WHAT ARE THE PAYMENT OPTIONS?

Credit Cards
We accept Visa, MasterCard, American Express, and Discover cards. Payment is authorized at time of purchase and captured once your order has been shipped.

PayPal
When selecting this option at checkout, you will be directed to the PayPal site to Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to khy.com. Please make sure your address in PayPal is up to date.

CAN I MAKE CHANGES TO MY ORDER?

Due to the volume of orders, we are unable to make any changes to the items in your order after it has been placed. This includes order modifications, cancellations, and address changes.

If you'd like to add another item to your order, please place a new order for the item.

CAN I CANCEL MY ORDER?

We are unable to change or cancel an order after you've placed it. If you have placed an order in error, you can return your order once received.

Domestic returns are subject to a $6 return shipping fee.

International returns are subject to a $15 return shipping fee, which will be deducted from your refund.

WHY WAS MY ORDER CANCELED?

It is possible that your order may be canceled during high-volume periods due to inventory selling out. If your order is canceled, all charges will be automatically refunded. We recommend signing up for our waitlist for the sold-out item.

To ensure your security, we take additional steps in verifying the details of your order. If you receive a cancellation notification, please contact support@khy.com for more information.

CAN I CHANGE MY SHIPPING ADDRESS?

Once an order is placed, the shipping address cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

WHEN WILL YOU RESTOCK?

Please click "Join the Waitlist" to receive a notification when a product is back in stock.

You may also sign up for email notifications and/or text messages to be notified of any restocks or new product launches.

SHIPPING

WHAT IS YOUR SHIPPING POLICY?

Orders may take up to 2 business days to process before shipping.

We offer free standard shipping on U.S. orders over $100 and free express shipping for international orders over $150.


We have the following shipping options available in the U.S.

Standard Shipping - 4 to 6 business days $5

Expedited Shipping - 3 business days $10

Overnight Shipping - Order by 1 pm PST. Delivery in 1 to 2 Business Days $19

If shipping to a P.O. Box or APO/FPO address, we only offer standard shipping by UPS Surepost.

For orders under $150, international shipping rates vary.

Holiday Shipping Policy:

Domestic Orders:


- Standard Shipping Order by 12/14 by 12pm PT

- Expedited Shipping Order by Sun 12/17 by 12pm PT

- Overnight Shipping Order by Mon 12/18 by 12pm PT

International Orders:

- Express Shipping Order by 12/11 by 12pm PT

WHAT IF MY PACKAGE HAS BEEN LOST OR STOLEN?

If your order has been marked as delivered, but cannot be located, please contact our Customer Service team via email at support@khy.com for assistance.

WHERE IS MY ORDER?

Once an order is placed, please allow 2-3 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

HOW CAN I TRACK MY ORDER?

You can track your order with the tracking link provided in your shipment notification email or by logging in to your account on khy.com.

Orders containing multiple items may arrive in multiple shipments with a unique tracking number for each package.

RETURNS

WHAT IS YOUR RETURN POLICY?

If you don't love your purchase, you may return it for a refund. Returns must be requested within 14 days of the date of delivery. Domestic returns are subject to an $8 return shipping fee, which will be deducted from your refund.

International returns are subject to a $15 return shipping fee, which will be deducted from your refund.

Products must be returned unworn, unwashed, in their original condition, and with all tags attached.  We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked as "Final Sale" are not eligible for return.

HOW DO I START A RETURN?

Visit our returns page to begin your return: khy.com/pages/returns Please reach out to support@khy.com if you have questions or need assistance with your return.

CAN I EXCHANGE MY ITEM?

At this time we are unable to offer exchanges. We recommend requesting a return for the item you'd like to return and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

WHERE IS MY RETURN/REFUND?

Once your return is received and processed, you will be notified via email. This process can take up to 2 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial institutions.

INTERNATIONAL

DO YOU SHIP INTERNATIONALLY?

Yes, international customers can browse and shop our website in their local currency by selecting their country from the dropdown menu located at bottom of site.

CAN I RETURN AN INTERNATIONAL ORDER?

Yes, please visit our international returns portal here.

ARE DUTIES AND TAXES INCLUDED?

Once you have selected the country that you will be shipping to, all prices will include relevant taxes and duties. There will be no additional charges upon delivery.

CONTACT US

Our Customer Service Team is available Monday-Friday from 9 am to 6 pm PST, we are closed on weekends and U.S. federal holidays.

EMAIL: support@khy.com

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial institutions.