Orders are processed as quickly as possible, pending item availability and payment approval. Due to the exclusivity of our collections, we expect high volumes. You will receive an email notifying you of your tracking information when your order has been shipped.

Most orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-3 business days. Weekend orders will begin processing on Monday.

Certain products may have longer processing times. These will be noted on the product and cart pages.

If your order shows as delivered but you haven’t received it, we’re here to help. First, check nearby areas like your mailroom, front desk, or with neighbors, as carriers often leave packages in secure locations. In some cases, packages may be marked as delivered a bit early but should arrive within the next day.


If you added Seel Package Protection to your order, file a claim through the Seel claims portal. If not, contact us at support@khy.com for assistance.

If you don't love your purchase, you may return it for a refund. Returns must be requested within 14 days of the date of delivery. Domestic returns are subject to an $8 return shipping fee, which will be deducted from your refund.

International return shipping fees vary by location.

Products must be returned unworn, unwashed, in their original condition, and with all tags attached.  We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked as "Final Sale" are not eligible for return.